quizy Casino & Sportsbook FAQ

KYC (Know Your Customer) verification on quizy requires a government-issued photo ID and proof of address. Accepted photo IDs include a national identity card (KTP), passport, or driver's license. Proof of address can be a recent utility bill, bank statement, or official letter from your local government office dated within the last three months. Upload clear, legible scans or photos of both documents through your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission. Users in Bandung, Jakarta, and other major cities follow the same verification process. Once approved, your account is fully activated for deposits and withdrawals.

Account opening on quizy follows four steps. First, visit our registration page and enter your email address, create a password, and confirm your mobile number. Second, verify your email by clicking the link we send you. Third, submit your KYC documents (photo ID and proof of address) through your account settings. Fourth, choose a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet — and fund your account. Once your deposit clears and KYC is approved, you can access football betting, live-dealer tables, slots, and esports markets. The entire process typically takes one to two hours on Android or iOS. If you encounter any errors during registration, contact our support team by email.

Deposit ranges on quizy vary by payment method. E-wallet deposits via mobile banking, local payment, online payment, e-wallet, and mobile banking typically start at a minimum and scale upward based on your account history and verification status. local payment scan-and-pay transfers follow the same minimums. Bank transfers through online payment, e-wallet, mobile banking, and local payment virtual accounts also have entry-level minimums and no fixed upper limit. Your first deposit may be subject to a lower ceiling until your account reaches full verification status. After KYC approval, account preferences increase. To view your current deposit range, log into your account on quizy and navigate to the Deposit section. If you need a higher limit, contact our support team by email with your account details. Users in Medan, Semarang, and Yogyakarta access the same deposit methods and ranges.

Our weekly cashback offer on quizy rewards active users based on their betting activity during the week. Cashback is calculated as a percentage of net losses (losses minus wins) across all game categories — football betting, live-dealer tables, slots, and esports markets. The cashback percentage and minimum activity threshold are displayed in your account's Promotions section. Cashback is credited automatically every Monday morning to your account balance. There is no separate claim process. Cashback is subject to standard terms: your account must be fully verified, you must have placed bets during the qualifying week, and your account must remain in good standing. Cashback cannot be withdrawn directly; it must be used for further betting on quizy. If you have questions about your cashback calculation, contact our support team by email with your account number and the week in question.

Withdrawal requests on quizy are reviewed before processing to verify account ownership and compliance with our terms. The review window typically spans one to three business days, depending on the withdrawal amount and your account history. Once approved, the funds are transferred to your chosen payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account via mobile banking, local payment, online payment, or e-wallet. E-wallet transfers usually arrive within minutes of approval; bank transfers may take one to two additional business days depending on your bank's processing time. Withdrawals requested during weekends or public holidays (such as Idul Fitri or Idul Adha) are queued and processed on the next business day. If your withdrawal is delayed beyond the standard window, contact our support team by email with your withdrawal reference number. Do not attempt to resubmit the same request multiple times.

Before placing your first bet on quizy, read our Terms and Conditions to understand the rules governing account use, deposits, withdrawals, and dispute resolution. Key points include: your account is personal and non-transferable; you are responsible for keeping your password confidential; all bets are final once placed; and withdrawals are subject to verification. For football betting, familiarize yourself with bet types (match winner, over/under, handicap) and how odds are calculated. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), understand the house rules and payout structures. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), note that outcomes are determined by a random number generator. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), check tournament schedules and market-specific rules. Our services are available only where applicable local law permits. If you have questions about specific game rules, contact our support team by email.

quizy provides several account-control tools to protect your security and manage your activity. From your account settings, you can change your password at any time — we recommend doing this regularly. You can enable two-factor authentication (2FA) via SMS to your registered mobile number; this adds a second verification step during login. You can update your registered email address and mobile number if they change. You can view your complete transaction history, including deposits, withdrawals, and bets placed. You can reset your password if you forget it by clicking the "Forgot password?" link on the login page and following the email verification process. You can also review your KYC verification status and resubmit documents if needed. If you suspect unauthorized access to your account, change your password immediately and contact our support team by email. Do not share your login credentials with anyone.

To contact our support team, send an email to the address listed in your account's Help section. Include your account username or email address, a clear description of your issue, and any relevant details (such as a transaction reference number or error message). Our support team responds to all inquiries within one business day. For urgent account security issues — such as suspected unauthorized access or a compromised password — mark your email as urgent and include "SECURITY" in the subject line. We prioritize security-related requests and aim to respond within a few hours. Do not include sensitive information such as your full password or payment card details in your email; our team will never ask for these. For general questions about deposits, withdrawals, game rules, or account setup, standard email support is sufficient. Response times may be longer during weekends or public holidays such as Idul Adha or Imlek.